BT Redcare Alternative

BT withdrew its Redcare alarm signalling service on 1 August 2025. If your intruder or fire alarm still relies on Redcare, it may no longer be signalling to a monitoring centre, and your insurer may no longer consider it compliant.

Is Your Alarm Still Using Redcare?
If you're unsure whether your system has been migrated, or you've had a letter from your insurer, we can check your existing panel and signalling and recommend a suitable replacement. This is especially important if your insurance requires an alarm system that meets specific standards. The best alternative should offer at least the same level of performance as your old BT Redcare system.

Single Path vs Dual Path Alarm Systems
Insurance-approved alarm systems are classified as either Single Path (SP) or Dual Path (DP), and further categorised (e.g. SP3, DP2). To match the performance of Redcare's GSM system, you'll need a Dual Path (DP) alarm system with at least DP3 certification.

Replacing Your System with a Dual Path Option
There are only a few alternatives to BT Redcare. A dual path system with DP3 certification (BSEN50136-1:2012) should meet most insurance requirements. Be cautious, as some systems (e.g., SP2) may not meet the same standards as Redcare, and insurers may not approve them as comparable products.

Upgrade Without Delay
Until your signalling is replaced, your alarm may not be monitored as your insurer expects. Contact us to arrange a survey and replacement as soon as possible.

How to Choose a Replacement System for BT Redcare
When selecting a new alarm system, ensure the following:

It’s installed by a company certified by the National Security Inspectorate (NSI) or the Security Systems and Alarm Inspection Board (SSAIB).
It’s maintained annually by a regulated installer. Your insurer may require proof of this maintenance agreement.
If you're unsure about the best replacement system, feel free to contact us. We can help secure insurance approval for your chosen solution.